refund & cancellation policy

This cancellation is broadly explained as 2 scenarios –

(i) Refund requests on same day as date of health checkup an

(ii) Refund requests before health checkup date on which it has to be availed. Below are guidelines for cancellation:

• Once patient starts with the billing at Apollo clinic, any request for refund shall not be granted
• Any Cancellation request should be submitted by an email to [email protected] atleast 12hrs before health check appointment
• The hospital shall not be responsible in case communication is not received by the customer due to incomplete address[AK1]  given by the individual
• In case of refund[AK2] , 3% processing charges will be lieved on price which is to be refunded
• The stated amount due for refund shall be processed within 7 business days from the date of the cancellation, subject to all terms and conditions. Refund will be made through NEFT irrespective of mode payment by patient.
• The above-mentioned cancellation process and refund processing time may vary under special circumstances (such as holidays, strikes, bank delays etc) and AHLL cannot be held liable for the delay

Ø We provide health checkup service so shipping is not included in this service.